Go back to Aurora Retailer
Retailer Portal FAQ
- How can I reset my Retailer portal password/ email?
Please contact customerservice@auroragift.com to reset your login information.
- How can I change the addresses on my portal account?
Please contact customerservice@auroragift.com to update your account addresses.
- Is there a "How to" guide to place orders on the Aurora Retailer Portal?
Yes, this is available upon request to customerservice@auroragift.com
Defective/ Shortage Claims FAQ
- If I receive a shortage/ defective of goods, how do I begin my claim?
All claims will need to be submitted to customerservice@auroragift.com.
Defective claims - Please provide photos and/or videos of damage/ defective product.
Shortage claims - Please provide our department with a total box count received, any reference number i.e. invoice# or PO# will be requested if not given.
- Is there a restocking fee?
Yes, there is a 15% restocking fee for orders that have been authorized for return.
Order Processing FAQ
- What is the backorder minimum?
For a backorder to remain active, it will need to meet the minimum of $100.00.
- Can I place a seasonal order and set my own cancellation date?
Yes, we recommend putting your own cancellation date. If none is provided by you, an auto- cancellation will be applied (4 months after order date).